lagrey.blogg.se

It's definitely an incentive not to produce crappy work. I wouldn't be surprised if Audible has made more money since they instituted the policy (I know that since then, my audiobook purchases have increased A LOT.) I wouldn't say that everybody has benefited the same though: bad books/narrations are probably being returned more while good books/narrations are being bought more. It also makes the customer freer to indulge in 'impulse' purchasing because if you know you can return an item, you are more likely to buy something you wouldn't normally buy. I don't know whether an author loses any royalty if we return a book.Įverything a company does is with the intent of getting more market share (whether they succeed or not is another question.) The ability to return merchandise is something that will definitely pre-dispose customers towards a particular company. It's up to you whether you want to take advantage of it or not.

I suspect now that Amazon is intentionally returning any purchase (audiobook or Kindlebook) with no questions asked, to monopolize the market. Recently, I heard from different authors and publishers about Amazon's practices and how it is affecting authors and publishers. At first, I was very "fair" about their return policy, not wanting to abuse it so I only returned those whose narration I didn't like so the book was really bad/boring that it got me pissed off. You'll have to contact Audible's customer service, as above.Īudible has confirmed it will return any book, no questions asked. Note that if you have already returned 2 books that year, you cannot use the 'click on the eligible' button next to the book. In the Subject header just enter 'Refund' or 'Return'. If you contact Audible's customer service, just enter your audiobook order no and title/author.

So, I email all my requests and have never encountered a single problem.

Last time I tried and it didn't work, they told me I had the max amount of auto returns (2) for a certain time period and to just contact them directly. I believe they have a time frame for those automatic returns. If you try the auto return under your Account Details Purchase History (it gives you the option to easily return there) and it doesn't work, email or call them. Returning unacceptable audiobooks gives us a voice with Audible that informs them we won't accept poor narration or production. And I don't return if my reason for not caring for a book is the content - I figure that is a chance I take anytime I purchase something in print. I don't return a book if I have listened to the entire book. I return audiobooks for two reasons - poor narration or really poor production. I purchase around 80 Audible audiobooks per year so we're probably talking around 6%. I too have returned books to Audible although possibly only ten total over the past two years.